At Richard’s Gems and Jewelry, we strive to ensure your satisfaction with every purchase. For online purchases made through our website, we offer a 14-day return policy for a refund, or exchange unless otherwise agreed upon with the customer. Custom orders are not refundable or cannot be returned. We understand that sometimes items may not meet your expectations, and we want to make the return process as smooth as possible. Please note that returned items must be in their original condition and packaging, accompanied by proof of purchase. For more information or assistance with returns, please do not hesitate to contact our customer support team. Your satisfaction is our priority, and we are here to help make your shopping experience with us a positive one.
Our in-store return policy is designed to ensure fairness and satisfaction for all customers. We offer exchanges only within 15 days of purchase, with no refunds provided. This policy applies to items purchased in-store and excludes custom-made orders, which are not eligible for exchange or return.
We understand that preferences may change or adjustments may be needed, which is why we are happy to facilitate exchanges within the specified timeframe. Please note that items must be returned in their original condition and accompanied by proof of purchase. Our team is dedicated to assisting you with any exchange inquiries and ensuring your experience with us remains positive. Should you have any questions regarding our in-store return policy, feel free to reach out to our knowledgeable staff for assistance.