Returns Exchange Policy
Your satisfaction is our top priority
Most jewelry can be returned within 14 days for a refund (online only) or exchange less any shipping and/or sizing charges (if applied). Shipping and handling cost are not refundable. If you received free shipping on your purchase, shipping charges will be deducted from your return credit. The standard shipping fee is $15 for regular shipping and $25 for next day.

Once we receive your returned item and it is accepted, your refund will be processed in 5 business days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Richard’s Gems and Jewelry), or damaged in any way cannot be accepted for return. Engraved jewelry is not returnable.
Returns without Richard’s Gems and Jewelry return authorization number and packages that are improperly packaged will be refused. Finance sale will not be accepted for refund or exchange.
To return an item, please follow the instructions below.
1. Call Richard's Gems and Jewelry at 1-888-JEWEL-88 or 305-379-9008 to obtain an RA (Return Authorization) number. If you request a refund, the amount of the purchase, less shipping and sizing costs (if applied) will be credited using your original payment method.
2. Be sure to indicate whether you want an exchange or refund to the representative.
3. Since you are responsible for us to receive the merchandise, send your return with tracking information and appropriate insurance to:
Richard's
RA # _______
33 E. Flagler Street
Miami, FL 33131
4. For security reasons, do not write "gems" or "jewelry" anywhere on the package.
If you have any questions about our return procedure, please contact us at sales@richardsjewerly.com
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